Last updated: 2 October 2026 (transaction fees)
14-day money-back guarantee
If you are not happy with a paid OcevoHub plan or app add-on, you can ask for a refund within 14 days of the payment. This applies to your first payment and to each renewal. You don't need to give a reason.
Transaction fees are not refundable
Payments are processed by PayMongo (QR Ph, GCash, Maya, cards and other Philippine methods) and PayPal (auto-renew and payments from outside the Philippines). These processors charge a transaction fee on every payment, and they do not return that fee when a payment is refunded.
Because of this, a refund is your payment amount minus the transaction fee. You will not receive the full amount you paid.
- The fee is different for each payment method (for example QR Ph, e-wallets, cards and PayPal each have their own rate), and some include a fixed amount per transaction. It is set by PayMongo or PayPal, not by OcevoHub.
- For PayPal payments, any currency conversion is done by PayPal at its own rate. The refunded amount in your currency may differ from what you paid.
- When we confirm your refund, we tell you the exact fee deducted and the amount you will receive.
How to request a refund
- Contact us through support@skyvergedigital.com or our contact form or call us in the Philippines at (088) 314 1301. Include your business name, the email you paid with, and the payment reference shown on your PayMongo receipt or on your plan page (for example OH-123).
- We confirm your request, tell you the refund amount after the transaction fee, and process it through the same processor you paid with (PayMongo or PayPal).
Approved refunds go back to your original payment method where PayMongo or PayPal supports it. For payment methods that can't be refunded automatically (such as some QR Ph payments), we send the refund by bank transfer or e-wallet to an account in the payer's name. Most refunds arrive within 5–10 business days, depending on your bank or wallet.
After a refund
When a subscription payment is refunded, the subscription is cancelled and your account returns to the free plan. Your records are not deleted: everything you entered stays saved. You just can't add new items beyond the free plan's limits until you upgrade again.
Cancelling instead
You can cancel at any time without a refund request. Cancellation stops future renewals, and you keep paid features until the end of the period you already paid for. Cancelling after the 14-day window does not refund the remaining part of the current period.
When refunds may be refused
We may refuse a refund where there is clear evidence of fraud or abuse of this policy, such as repeated purchase-and-refund cycles. Your statutory consumer rights are not affected by this policy.
Questions
Contact SkyVerge Digital through support@skyvergedigital.com or our contact form or call us in the Philippines at (088) 314 1301. See also our Terms of Service.